Different options for different companies
When working with a pet sitter, you want to be sure they are keeping your keys safe. Every company handles keys differently. Some of the options we have seen when talking to other companies:
- One key when working with a single sitter
- Garage codes instead of keys
- Get returned after visits
- Are left hidden after visits (under mat, rock, etc)
- Locked inside the house
- Lock boxes, like realtors use
- Kept by the company in a safe location between trips
Safety versus convenience
Everyone wants to use the option that is the most convenient, without sacrificing security. However, some companies only have a single sitter. And other companies are in regions where lock boxes are easily used. Each company has to work out a situation for key security that works well for them, as well as their customers. So, when choosing a pet sitting company, make sure they have a safe set up for their keys whether or not they keep them in between visits.
Our set up
- We require two copies of keys before starting your visits. If you are not able to provide two, we can get a copy made for you for a fee.
- For new clients, your keys will be collected at your meet and greet with your sitter.
- One key stays with your regular sitter and one stays in our office, in the case of an emergency. If you only have occasional visits, your key will be returned to the office by your sitter in between trips. If you are a dog walking client who has two regular sitters, they will each have a key.
- They are tagged with a unique code and your pet’s names so they cannot be identified by anyone but your pet sitter.
- We prefer to keep keys whenever possible. This allows for us to easily provide pet sitting visits and help in the case of an emergency.
- If you are using us for the the first time and want your keys returned, your sitter can return them one time for free.
- For future visits you can drop off and pick up keys from our office, or your sitter can stop by your home for a fee.
- Due to security concerns, we will not leave your keys hidden for you. We will lock them inside your home, with the understanding that should you be delayed, we will need to get a locksmith or an emergency contact to get into your home. As you can understand, this is not our preference.