How Do I Pay for My Appointment?

 

At Wet Noses Pet Sitting we try to make everything as easy as possible! You have enough on your mind with work and planning your trips and our sitters are working with your pets. We do not want our sitters to have to worry about payment instead of your pets.

We use a fantastic system for setting appointments and keeping all of the details we need to provide amazing care. Before reserving an appointment, you will need to add a credit card. We take Visa, Mastercard, Discover and American Express. We are not able to see your credit card information and the system stores it safely. On the first day of your trip, or the beginning of your dog walk appointment, your credit card will be charged for the full amount.You do not have to worry about payment and our sitters do not have to think about collecting it!

 

Do You Charge Extra for Multiple Pets?

 

Colorado is a very pet-friendly area and many households have multiple pets. This can mean when looking for pet care it can be a bit harder. If you are boarding dogs, there is an increased price for the more you have. The same for cats. Not to mention the stress of needing to transport them to a facility, or to different places if you have different types of animals. For those of you who have large pet households, pet sitters may be your only real option when going out of town.

So how much extra will it be for multiple pets?

In general our rates include two pets, but we evaluate each household individually. A household with three dogs that need to be walked separately is very different from a house with one dog and two mice. We find out the number of pets you have as well as their routine and levels of care, and provide you a rate based on your entire household. When we do charge extra, it is generally $2 per pet.

What animals cost more?

We do charge a bit extra for exotic animals that require specific experience, such as horses and parrots. Learn more about what exotic pets we watch. This is because we need to have sitters on staff with a more broad experience level than an average sitter.

Are You Bonded and Insured?

 

 

YES! We are bonded and insured!

Wet Noses Pet Sitting and all of our employees are covered by Business Insurers of the Carolinas. They have great policies that are tailored just for pet sitting and dog walking businesses.

 

  • Bonding Policy: This policy is basically for theft. If your pet sitter is convicted of theft in your home, you will be covered. We also have the maximum level of the policy to make sure you have the best protection from theft.

 

  • Custom Pet Sitter Policy: This is the most important insurance policy for our clients. It covers your home and/or pets in cases of damage or injury.  That means it can cover health care costs for injuries caused by your dog or that your dog incurs during a visit.  This policy will also cover any damages in the home due to something the pet sitter does. For example, we once had a sitter use the wrong type of cleaner on a rug. Unfortunately, the rug was stained and ruined. However,  we were able to use this insurance to pay for replacement rugged.

 

  • Rider Insurance:  An insurance policy that is rarely considered, but very important. It covers sitters while they driving in between homes as well. A little extra coverage for our sitters and peace of mind that they will be taken care of even on the road.

 

  • Workman’s Comp: This is also an extremely important policy to have for everyone. The company, our sitters & walkers, plus our clients all benefit from this policy. Basically, if the pet sitter happens to get injured while at your house, this insurance will cover their medical costs. And it does happen. We had a sitter once trip and fall during a visit and broke her wrist. Thankfully, all her medical costs were covered by Workman’s Comp insurance.

 

Why is being bonded and insured so important?

If your pet sitter or dog walker isn’t insured then your home owner policy may come under fire. Personal insurance may not cover the damages or injuries. And that means sometimes either the sitter or their insurance will come after home owner’s policy to pay for costs.

That’s why at Wet Noses Pet Sitting, we take our insurance very seriously. We want to make sure that we are covered in every possible way for the protection of our sitters and our clients.

 

 

How Do You Screen Your Pet Sitters?

 


Our New Sitter Screening Process


 

One of the most important questions our clients ask us is, “how do you screen your pet sitters?” After all, these are the individuals that are put in charge of your precious pets. We put our trust in our sitters to respect your home and give your pet nothing but care, love and affection while you are away.

That’s why the screening process is so important to Wet Nose Pet Sitting. Here’s a glimpse inside how we choose the best sitters for you.

 

Step 1: Online Application 

When a sitter is interested in working for Wet Noses Pet Sitting they first complete an online application.  This is where we ask the initial important questions. How much experience do they have? What is their availability for weekends, emergencies and holidays? And do they have physical health problems and/or limitations? All of these help us pick out the right candidates for to start the hiring process.  

 

Step 2: Phone screening

Then we reach out and do a short phone screening just to make sure we want to continue with an interview.

Step 3: Interview #1

Next, we will schedule an interview with Gabby, our manager. During this interview we also conduct a personality test. This test is used to to weed out anyone with a possible history or predisposition to theft, substance abuse, or anything else that doesn’t represent Wet Noses Pet Sitters. 

 

Step 4: Interview #2

After a successful first interview, our candidate will meet for an interview with Liana, our owner. She will get more in depth and gauge experience levels, both with animals and professionalism in general. She will also assess their level of dedication and availability. We don’t like high turn over and want pet sitters with longevity. Our pet clients can get attached to their sitters; they become friends and we want employees that convey that level of commitment. 

Step 5: Background & Reference Checks

Once we’ve determined a prospective pet sitter would be a good fit for our team we then complete a full background check and call their references. We call references of both with animals, professional, and personal interactions.

 

Step 6: On-the-Job Trial

When the checks come back clear, we then set up a day in the field with a manager and a few already established sitters for a final evaluation. This puts the prospective employee in real life situations and duties on the job. Sometimes people don’t understand exactly all the details and work that go into a day of pet sitting. This can especially be true when it comes to clean ups and unexpected situations. So our “almost” employee gets an inside look at what a typical day looks like before we move forward.

 

Step 7: CONGRATULATIONS! You’re Hired! 

Once all the above have gone well, we bring on the new employee and get them started on training. Then we will pair them with the best pet client for them and let the bonding begin.

 

More questions? Check out our FAQ’s and don’t hesitate to contact us about our screening and hiring process! We’re here to make you and your pet comfortable.

 

 

How Does Overnight Pet Sitting Work?

For people who have never used a pet sitter, the idea of having overnight pet sitting can be a little daunting! Here we try to explain everything you need to know so you can decide if overnight pet sitting is right for you and your fur kids.

How Long are Overnight Stays?

At Wet Noses Pet Sitting, we offer two different overnights:

  • Standard Overnight which is 9-10 hours long
  • Extended Overnight which is 12 hours long, usually 7pm-7am

In most cases, unless you have a dog door or only have cats, we also require a visit during the day. We can help you choose visits that are best for you.

What Animals Need Overnight Stays?

We most commonly see overnight stays being used for dogs, but that is not to say that some cats do not appreciate them! If you have pets that are used to, and enjoy, company in the evenings, then overnights would be a good fit. You also may have pets that need to monitored more closely due to heath problems, or are young and exuberant and need more exercise! I have an older cat that likes to sleep on the bed next to a person, so even when we take the dog with us, we still get an overnight sitter.

What Happens During an Overnight Stay?

Depending on whether you chose a Standard or Extended Overnight, the sitter will have varying amounts of time.

  • During a Standard Overnight, the sitter will have enough time for feeding, medications and a quick walk. The same basic activities that happen during a pet sitting visit.
  • During an Extended Overnight, the sitters usually arrive between 7-8pm. This allows them time for playtime, a longer walk, plant watering and extra cuddling! During these longer overnights the sitter will generally spend the extra time hanging out with your pets and keeping them company. For households with a lot of pets, this extra time also allows the sitter to perform any additional tasks that are hard to complete during the day visits.

Where Does the Sitter Sleep?

The sitter can sleep wherever you are comfortable, but we often recommend that the sitter sleep in the room your animals are most accustomed to. The sitter can sleep in your bed, in a guest room or on a comfortable couch. Some animals do not mind where your sitter sleeps, but if you have a dog or a cat that has a specific routine, you should consider sticking with the normal bedroom.

Some clients will wash the sheets before leaving, especially for longer trips. Then the sitter will wash the sheets before you return. Some sitters prefer to bring their own bedding. These are details you can work out with your sitter during the introductory meeting.

Still Having Trouble Deciding?

We have written up suggested schedules depending on what pets you have. Shy cats have very different needs than active dogs. Or Call Us to discuss schedules based on the specific needs of your pets!

Should I Tip My Pet Sitter?

 

Should I tip my pet sitter? In the US we are taught to tip the waiter, taxi driver, valets and even the mailman at the holidays. But everyone wonders, “Should I tip my pet sitter?”

It is up to you!

Tipping your pet sitter is greatly appreciated, but it is not expected or required. Many of our clients do choose to tip their sitters, but this choice is made on an individual basis. Unlike waiters, our sitters are paid a reasonable wage without tips being included.

When to tip your sitter

Over the years we have seen many methods of tipping from our clients. Here are some ideas:

  • Tip at the end of visits.
  • Tip at the beginning of visits.
  • Tip only at the holidays.
  • Tip on occasions that you feel it is deserved!

Most clients choose not to tip before the first visits, instead waiting to see how it goes the first time. This is also true when they get a new sitter.

How to tip your sitter

Should you decide to tip your pet sitter, there are a few ways to go about it.

  • We can add a tip onto your credit card, before or after your visits.
  • Leave a tip for your sitter at the first visit.
  • Mail a tip (via check) to us after your trip and we will get it to your sitter.

How much to tip your sitter

Again, this is completely up to you. How often you tip will also effect the amount you choose to tip. Remember that any amount is appreciated! For our clients that tip regularly, we most often see a 10-20% tip for the sitter.

However much you choose to tip, that amount will go directly to your sitter. Our sitters never expect to be tipped, but it is nice when it happens!

Do You Charge Extra for Holidays?

 

This question is easy! We do not charge extra for holidays. That is our gift to you!

Many companies charge extra for holidays, either just for the day or for the entire week. Truth be told, we used to charge extra. We found that it made us feel crummy so we did away with it. We know that the holidays can be a costly time, with buying presents and travel expenses. We do not want to make it worse.

Your sitter

Since we do not charge extra for the holidays, your sitter does not make more than a normal day. Our wonderful sitters give up their times with family and friends to make sure your pets are getting the best care while you are gone. Should you be feeling generous, feel free to tip your sitters extra for working during the holidays!

How Much Does a Pet Sitter Cost?

 


If you’re a pet owner, then chances are that you have thought about hiring a pet sitter for them at some point. And you’ve probably also wondered, what’s the cost? Is it worth it? How do they charge? Well, we have the answers for both our business and the industry standards.

A Breakdown of Standard Professional Pet Sitter Costs 

Common Charges:

Contributing Factors:

  • Charging for the length of time is most common
  • Some charge only by visit no matter how long it is
  • Location (metropolitan areas often have the highest rates)
  • Types of pets (horses, farm animals, birds, or possible medical conditions)

How we charge at Wet Noses Pet Sitters:

  • We charge for the length of the appointment
  • Our appointments can range from 15 minutes to an hour
  • The number and type of pets (this can vary a bit, depending on the pet family dynamics)
  • Sometimes we do extend services outside of our usual area for a slightly higher rate
  • We do not charge extra for holiday visits
  • Take a look at example schedules we recommend based on your pets

 

We pride ourselves on quality, consistency, and fairness. And while we’re not least expensive pet sitter you’ll find, we are one of the best.  Our sitters are highly trained and dependable. We truly only want what is best for your pets.

If you’re looking book services, give a call or contact us online

 

 

How Does My Pet Sitter Keep My Keys Safe?

 

Different options for different companies

When working with a pet sitter, you want to be sure they are keeping your keys safe. Every company handles keys differently. Some of the options we have seen when talking to other companies:

  • One key when working with a single sitter
  • Garage codes instead of keys
  • Get returned after visits
  • Are left hidden after visits  (under mat, rock, etc)
  • Locked inside the house
  • Lock boxes, like realtors use
  • Kept by the company in a safe location between trips

Safety versus convenience

Everyone wants to use the option that is the most convenient, without sacrificing security. However, some companies only have a single sitter. And other companies are in regions where lock boxes are easily used. Each company has to work out a situation for key security that works well for them, as well as their customers. So, when choosing a pet sitting company, make sure they have a safe set up for their keys whether or not they keep them in between visits.

Our set up

Key requirements:

  • We require two copies of keys before starting your visits. If you are not able to provide two, we can get a copy made for you for a fee.
  • For new clients, your keys will be collected at your meet and greet with your sitter.

Key storage:

  • One key stays with your regular sitter and one stays in our office, in the case of an emergency. If you only have occasional visits, your key will be returned to the office by your sitter in between trips. If you are a dog walking client who has two regular sitters, they will each have a key.
  • They are tagged with a unique code and your pet’s names so they cannot be identified by anyone but your  pet sitter.

Key returns:

  • We prefer to keep keys whenever possible. This allows for us to easily provide pet sitting visits and help in the case of an emergency.
  • If you are using us for the the first time and want your keys returned, your sitter can return them one time for free.
  • For future visits you can drop off and pick up keys from our office, or your sitter can stop by your home for a fee.
  • Due to security concerns, we will not leave your keys hidden for you. We will lock them inside your home, with the understanding that should you be delayed, we will need to get a locksmith or an emergency contact to get into your home. As you can understand, this is not our preference.

How Do I Choose the Right Pet Sitting Service?

At Wet Noses Pet Sitting we tailor your appointment to the needs of your household.  This is great for your pets but can sometimes be confusing when trying to decide what type of appointment to schedule.  Here are some tips we use to match you with the best schedule for your needs and make sure you have the right pet sitting service:

 

What is your regular schedule with your pets?

When you are gone we prefer to keep your pet’s schedule as similar to your regular schedule as possible.  Some of the aspects your should consider are: how many times your dogs go outside during the day and what times, how often your pets are fed, when medications are given and how much attention and exercise your pets require.

Another factor we ask you to think about is when during the day do you interact with your pets and what does this interaction look like?  If your dogs love to go for a long walk in the afternoon then maybe a longer mid-day visit would be a good idea.  If your cat loves her cuddle time in the evening then a dinner visit with extra time will be in order.

Do I need an overnight stay?

Some clients prefer an overnight stay for the security it provides your home but there are two factors we use to determine whether an overnight stay is necessary for your pets:

  1. Do your pet need attention (potty break, medication, etc) really late at night or early in the morning?  Our normal visits are 7:30am-9pm so anytime outside of these hours, an overnight is recommended.
  2. Do your pets sleep with you on the bed?  Not having a person there overnight can be a very upsetting change for some pets.

 

How many visit per day do I need?

After taking a look at your normal routine we like to set you up with as many visits as you need in order to keep your pets happy and healthy.  We recommend:

  • Dogs: 3-4 visits a day or 1-2 visits and an overnight stay
  • Cats: 1-2 visits per day or an overnight

We require at least two 30 minute visits per day for dogs and one visit per day for cats, but we find they are much happier with more frequent visits.

 

How long should my visits be?

Along with how many visits the next step is to decide how long your visits should be.  Our most common visits are 30 minutes long, but many people utilize our other visits as well.

  • 15 minute visits – Good for shy cats that do not need any attention or a quick potty break for a dog.  We often recommend these for late night dog visits.
  • 30 minute visits – A normal length visits.  This is enough time for feeding, dog walks and some good attention.
  • 45 minute and 1 hour visits – Longer visits are great for pets that need extra attention or dogs that need longer walks.

It often helps to mix and match visits, such as a 30 minute breakfast and dinner visit and a 15 minute late night visit.

 

We have sample schedules based on your fur kids!

We know it can be hard to figure out a schedule the first time and to envision how your trip will go.  We set up a list of sample schedules, so find your most high need pet and look at our suggestions:

So what now?

If you still have questions or want to talk through the possible schedule with us, give us a call!  We are happy to discuss our services with you and make sure we match you with the best option for you and your fur kids.  If you know what you want to schedule then hop on our online system and set up your appointment today!